Trekker Ltda. is based in Chile. For information and requests either contact our chilean office in Talca directly
Turismo y Transporte Trekker Ltda.
Casilla 143
Talca, Chile
Tel.: (+56) 71 197 27 57
Handy: (+56) 9 850 162 11
www.trekkerchile.com
info@trekkerchile.com
Skype: trekkerteam
or refer to
Wikinger Reisen GmbH
Kölner Straße 20
58135 Hagen
Deutschland
Tel.: (+49) 02331/90 47 41
Fax: (+49) 02331/904704
www.wikinger.de
Booking:
1.Check vacancy via email to reservations@trekkerchile.com - we will send a noncommittal cost estimate.
2. Complete the bookingform and return it.
3. Confirmation of booking bill will be sent by email or post.
4. A down payment of 20% must be payed within 6 days.
5. Final payment occurs 22 days before rent..
While term of lease a security deposit of 1000,-€ (Visa- Euro- or Mastercard) has to be made. The security deposit will be made by a signed copy of the renters creditcard.
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Our office and cardepot is in Talca, 250 km south of the Chilean capital Santiago. Coming from Santiago airport you reach Talca with trains and public buses in about 3 hours. It is not possible to claim your car on day of arrival cause of legal reasons - the possibility of accident is higher after a long distance flight. We suggest you travel to Talca by public transport and stay in Hotel Casa Chueca. Please state your hotel reservation in the booking. On the next day you can claim the car well rested and start your journey. Handing over and redemption in places differing from our office in Talca will cost extra. In Santiago we suggest to stay in Hotel Monte Carlo - located central with car-park security.
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Our cars are no older than 3 years and checked after each tour. Anyway, breakdowns can still occure. Defects on cars will be payed by our insurance, included wrecking service in easy reached areas. Depending on typ of car (Nissan, Mercedes, etc.) different garages are responsible. Only these are allowed to do repairs costing more than 50,- €. You will find a complete list of authorized garages under service adresses.
If the car has to be towed, please contact the wrecking service directly. The phonenumber is printed on the emergency card which is given to you with the car-documents. You can speak French, English and Spanish on the phone. The car's number of insurance has to be mentioned. It is printed on the emergency card as well. The wrecking service will be payed by the insurance - tire- and battery-breakdowns are not included.
If you have any problem please call our contractors. A list of our co-operators nearby you can find on this web page as well.
In any case please refer to our Chilean office, telephone: (+56) 71 197 27 57, mobilephone:
(+56) 9 850 162 11 or
(+56) 9 850 249 35, email: info@trekkerchile.com.
In remote areas there is no infrastructure such as telephone or mobile reception. If a wrecking service can be reached it could take them more than one day to come. Without mechanic basic knowledge this areas should not be visited. In general patience is a necessity. European services culture you will find in Europe but not in South America. Flat tyres will be repaired and are fully serviceable if the tissue is not damaged. Garages to fix damaged tyres are called “Gomeria” in Chile and will be found all arround.
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The insurance is only available, if it is included in the price or if it is contracted in addition. It is not available if the renter may be evidenced that he was in alcohol or drug influrence, if the renter is searched by the police, a state of emergency is declared, the renter is offroad or the damage is made consciously.
thievery
Personal belongings and/or mobile stuff is not included in the insurance. The car is insured for 100% in Chile and Argentina, less excess.
comprehensive cover
Accident damages caused in own fault or others fault are covered with 100% in Chile and Argentina, less excess.
tow service and breakdown service
The insurance includes tow service to the next garage - in easy reachable areas only. On 4x4 roads or very bad roads the insurance is not available. If the coustomer has to stay in a hotel in cause of an breakdown, the insurance payes 40,-€ per night for hotel costs but no longer as for 2 nights. This insurance is not affected by excess.
motor vehicle third party liability insurance
The third party liability in Southamerica is a story of its own. In Chile the third party liability is included in the insurance und covers material damages up to 24000,- €, moral damages up to 24000,- € and inability to work up to 24000,- €. This insurance is not affected by excess. A third party liability for Argentina can not be concluded. Maybe it is offered in Europe. You can get information in travel agencies or automobile associations.
damages by nature and vandalism
The insurance covers all damages with natural cause. Damages caused by vandalism or terrorism are covered, less excess. No coverage in case of state of emergency.
Please read the chapter about insurances in our general terms and conditions!
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Until a short time ago Chile was one of the countries with the most accidents world-wide. Since a few years we have a well build Panamericana and the situation changed a lot in your interest.
Nevertheless, Chilean driver licenses are easy to get - accordingly the way of driving is quite poor. Easy traffic rules are obeyed but be prepared to yield the right of way in any situations. Please drive careful and anticipatory.
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The North of Chile is travelable the whole year through. In midsummer between January and March bad weather from Bolivia crosses the mountains frequently. Because of that passes and roads are often blocked.
Central Chile can be visited between September and May- in May this region is especially beautiful because of the colorful autumn.
The South of Chile has frequent rain throughout the whole year. Between May and the beginning of September it is raining most of the time for sure. The Carretera Austral is only passable in summer.
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With cars of Trekker Ltda. borders can be crossed without trouble. You will get the required documents together with the car at hand over. With this documents you are allowed to cross the border as ofen you like to. The cars can be used only in Argentina and Chile.
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All cars can be used with a normal drivers license for cars up to 3,5 tons. In addition the driver needs an international drivers license. The required age of driver is 23 years and up.
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In any case inform the police, only then the claim will be paid by the insurance. Do not try to arrange anything with the hereto parties.
If possible take pictures for documentation purposes.
Inform our office:
telephone: (+56) 71 197 27 57, mobilephone: (+56) 9 850 162 11 or
(+56) 9 850 249 35, email: info@trekkerchile.com
If you need help of our embassy, please check our Links.
You will need a “Constancia” from the police. It is a written declaration which documents the course of events. You will get that at the next police station. With a special number given to the case and stated in the "Constancia" you will have to attend to the police again to get the declaration copied in a form. Only with this document the claim will be payed by the insurance.
If you can not use your car anymore, contact an tow service and a garage.
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Yes! The highway toll must be paid at tollpoints along the way. Roads that are charged tolls for have best quality and infrastructur like ambulance and SOS-telephones.
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Contact the police immediately and request a confirmation of loss - you will get a temporary document.
If your passport gets lost contact the next embassy.
If your flightticket is lost, refer to the airline immediately.
If your creditcards are lost, phone the emergency number to block your cards.
Copies of all papers and documents might help in all cases.
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If anythings gets stolen you need a “Constancia” from the police. It reports the cause of event and will be writen down in the policestation. You will get a special number. With this number you have to go to the police again to get the declaration copied into a form. Only with this document the claim will be payed by the insurance. Please contact our office immediately. Telephone; (+56) 71 197 27 57,
mobilephone (+56) 9 850 162 11 or
(+56) 9 850 249 35, email: info@trekkerchile.com.
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At the Panamericana you will find gas stations which offer the service of dumping. Sometimes you will get charged a little ammount. In nature you can only drain waste water from kitchen or shower but not from toilet because of ecological reasons.
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- copy of all important documents and papers
- passport
-
vaccination card
- flight tickets
- incurance documents
- money in US$ and travelers checks in US$
- backpack, travelling bag
- trekking-boots
- sportshoes, sandals
- jaket for all weather (wind and rain resistent)
- warm pullover
- long trousers
- long-sleeve shirts and T- shirts
- underwear and socks
- cap or hat
- toiletries
- flash light and extra bulb
- matches
- waterbottle
- sunglasses with UV filter
- Suncreme with high UV filter (factor 25 or more)
- spare glasses (in case)
- pencils, pens
- travelling literature
- medicine for daily use (carry with you in a bag you have on you any time)
- bag for dirty clothes etc
- binoculars
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- Adventure Handbook Central Chile, Viachile Editores 2002. Mehr Info unter www.trekkingchile.com
- Günther Wessel, Chile / Osterinsel, Reise Know-how Verlag
- R. Meyer / De Schaunsee: The Birds of South America
- J. S. Dunning: South American Birds
- J. E. Eisenberg, K.H. Redford: Mammals of the Neotropics, Volume 2: Chile and Argentina
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Your passport should be valid for additional six months when entering Chile. You will receive a tourist card, which is valid for 90 days and should be kept safely. For safety reasons make copies of all your documents and store them apart.
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No specific immunizations are required. Travellers who had a stop-over in a region affected by Amarillic Typhus (Yellow Fever) within six days before entering Chile, are (theoretically) required to prove an accordant immunization. Iimmunizations against Tetanus, Hepatitis A and Diphtheria are suggested. Please inform yourself about Thrombosis and other health risks concerning long distant flights. General information can be obtained from health authorities.
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The means of payment in Chile is the Chilean Peso (CLP), confusingly it is abbreviated with the dollar sign ($). We suggest to carry along US$ or € in cash as well as traveller cheques. At the airport money can be exchanged at reasonable conditions (1US$ = 490 Pesos, Octobre 2007). A favourable alternative is the withdrawal of cash (Pesos) with the debit- or credit card at one of the ATMs in the bigger cities, which are labelled with a Cirrus-, Plus- or Maestro sign.The most favourable card is the debit card with the Cirrus-sign. Most hotels and shopping centres offer the service of paying by credit card.
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Although very few people even know what a foreign language is, one can travel in Chile without speaking a lot of Spanish. Of course, travelling is so much more fun and rewarding if one can understand and also speak the language. A language course beforehand would not be a bad idea and is without doubt the best souvenir. Courses are offered at reasonable prices at the Casa Chueca.
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To the Central European summer time the difference is minus 6, in the Central European winter time minus 4.
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Our Caravans are smaller, partly they consist of four wheel drive, have no toilets or showers in the passenger compartment, but most of all they do not have access to the driver’s cabin. The campers are more luxurious but therefore only suitable for good pistes or asphalted streets. They offer space for several people and have direct access to the living quarters. The huge Camper 1 is permitted in Chile as a truck therefore the toll is higher on toll roads.
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How is the toll calculated?
All our vehicles possess an automated toll registering system. With the system you are allowed to use all roads in Santiago without buying a daily pass in advance. Trekker Ltda. will cover all costs which resulted from the toll registering. The device will beep when the toll is registered, it will beep once, twice or four times in case the toll is registered correctly. If the device beeps three times, please call our office in Talca, as in this case the device is not working correctly.
The system of the automated toll registering system will be expanded in the long run on all of Chiles’ roads; the installed device can then be used in all toll stations. In that case Trekker Ltda. will as well cover all of those arising costs. Should the toll be collected by a associate of the toll station, you are expected to pay for it.
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How is the quality of the vehicles rented out by Trekker Ltda.?
All our vehicles are subject to permanent maintenance and control. Every 5000 kilometres an oil change will be made, the oil filter will be replaced and the functionality will be tested. We advice our guests to call upon this service every 5000 kilometres even during the rental period. You can use this service at every authorised repair shop. As a matter of fact Trekker Ltda. will cover the costs for the maintenance.
We pay attention to the toughness of all our materials. All tyres which are in use constitute of at least 3 mm of profil depth. This guarantees that one will not reach the mandatory 1.6 mm in Chile. Furthermore, we use new tyres and do not take advantage of "vulcanization" which is quite common in Chile. We are glad if you inform us about your concerns and critics regarding the technical details and bodyworks of our vehicles. Our bodyworks have reached a state of construction which is almost indestructible. We test the functionality of all our vehicles in detail to ensure you an travel experience without any unpleasant incidents.
Our vehicles are only used for a certain amount of time or kilometres, so you can be sure to receive a vehicle as good as new.
As a matter of principle all outer damages will be corrected before every new renting, in the event of damage one has an overview of the actual occurred damage.
How does the payment by credit card work?
Our clients can pay by credit card. If you want to use this service we ask you to complete the authorisation for the debit entry for the outstanding payment and fax it to us. We then charge your credit card with the outstanding payment. Please be aware that we can only deal with direct debiting in €, US$ or Chilean Pesos. It can happen that access to your credit card account will be denied; in this case you should contact your house bank as sometimes debit entries from abroad have been denied. If it is not possible to debit the outstanding amount directly form your credit card we kindly ask you to wire the money by bank. For the procedure of the payment by credit card please refer to the declaration in the booking form.
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